Terms and Condition

Terms and Conditions

Welcome to DroppCash. Please read these TERMS AND CONDITIONS (T&Cs) prior to completing the registration for an account with DroppCash. The following T&Cs shall govern the terms under which you may access and use the products of DroppCash, the DroppCash MasterCard, DroppCash website, DroppCash App, and the services associated with it (together “DroppCash Service” or “DroppCash Services”). By registering to DroppCash or using the DroppCash App, you accept and agree to be legally bound by the T&Cs. Please also read the Privacy Policy of DroppCash and Acceptable Use Policy before you use any portion of the DroppCash Service. The Privacy Policy describes how your personal data is collected and processed when you use the DroppCash Service. The Acceptable Use Policy defines the set of rules that you should comply with when using the DroppCash App. If you do not understand or do not wish to be bound by the T&Cs or Privacy Policy, you should not access or use any portion of the DroppCash Service.

These T&Cs shall be effective, valid, and binding from the time you agreed to it and will exist up to the time that it is terminated by you or us, save for those provisions that will remain effective after termination as stated in these T&Cs, laws, or regulations.

DroppCash reserves the right to modify these T&Cs at any time without any advance notice. Any changes to these T&Cs will be effective immediately upon posting on this page, with an updated effective date. By accessing or using the DroppCash Service after any changes have been made, you signify your agreement on a prospective basis to the modified T&Cs and all the changes. Be sure to turn to this page periodically to ensure familiarity with the most current version of the T&Cs.
Any version of these T&Cs in a language other than English is provided for convenience and you understand and agree that the English language version will control if there is any conflict.

1.1 By accepting the T&Cs, you represent that you are at least 18 years old to register for a DroppCash account. If you are younger than 18, parental consent will be required of you.

1.2 If you are a business entity, you also represent that you are duly authorized to do business and your employees, officers, representatives, and other agents accessing or using the DroppCash Service are duly authorized to access and use the DroppCash Service and to legally bind you to these T&Cs and all transactions conducted under your username and password.


2.1 When you accept these T&Cs, you are setting up your DroppCash Wallet that is associated with your mobile number. Depending on the specific DroppCash Service that you are availing of, you will be asked to provide information such as your complete name, present and/or permanent address, date of birth, nationality, source of funds, photo of yourself, and signature in accordance with the requirements of Know-Your-Customer (“KYC”) requirements. We may verify your registration information through a third-party verification vendor, as we may deem necessary. In some cases, we may ask you to provide additional details or information that can aid in verifying your identity.

2.2 You agree to provide all necessary information and render all reasonable assistance and cooperation that we may require in order to complete the verification. The information you provide will be used to determine if you are eligible to begin and/or continue to use your DroppCash Wallet or the DroppCash Service. We reserve the right to close, suspend or limit your access to your DroppCash Wallet and/or DroppCash Service in the event that we are unable to obtain or verify our information. All collection and use of your personal data by us are subject to the Privacy Policy of DroppCash.

2.3 You are responsible for providing accurate registration information and for keeping your registration information up to date or notifying us in the event of changes. In addition, as certain DroppCash Services may become available or be offered only on a selective basis or promotional basis, supplementary information may be required from your end in order to enable the relevant DroppCash Services or avail of the DroppCash Service.

2.4 The registration process may also be done through SMS (via 2882), or USSD (by dialing *143#).

2.5 You have the option to obtain the DroppCash MasterCard and link it with your DroppCash Wallet. DroppCash will store all information relating to your DroppCash MasterCard, including but not limited to transaction details.


Definitions appearing in these T&Cs shall have the meanings ascribed to them below.

“DroppCash” shall refer to a form of electronic money that allows customers who registered to DroppCash Service to easily and conveniently send and receive cash as well as make payments electronically.
“DroppCash App” shall refer to the DroppCash Service application running on mobile devices where the DroppCash customer can avail of the DroppCash Service or make use of the DroppCash Wallet.
“DroppCash Wallet” shall refer to an e-money instrument that resides in the DroppCash system. It is an account that is linked to the DroppCash customer’s mobile Subscriber Identity Module (SIM) card and which may or may not be evidenced by a physical DroppCash MasterCard. Functionalities include, but are not limited to, transfer of funds, payments of goods and services, over-the-air reload of airtime, and balance inquiry.
“Personal QR/P2P QR / Transfer QR” shall refer to a specific QR code associated with the DroppCash account that allows Send Money transactions
“Peer-to-Peer / Person-toPerson (P2P) Express Send” shall refer to the existing send money service which allows a DroppCash Sender to send money to a DroppCash Receiver
“DroppCash MasterCard” shall refer to prepaid cards issued under license with MasterCard linked to a DroppCash Wallet which can be used for Point-Of-Sale (“POS”) purchases and ATM cash withdrawals. The card is also accepted in all MasterCard accredited merchants worldwide.
“DroppCash Customer” shall refer to a person who registers for DroppCash Service.
“DroppCash Accredited Merchant” shall refer to an establishment that accepts either DroppCash or DroppCash MasterCard or both as payment for the purchase of goods and services.
“Biller” shall refer to the utility company and the like, accredited by DroppCash to accept bills payment using DroppCash.
“DroppCash Partner Outlet” or “DPO” shall refer to an establishment that accepts Cash-in and Cash-out DroppCash transactions.
“Cash-In” shall refer to the process of loading cash to the DroppCash wallet.
“Cash-Out” shall refer to the process of withdrawal of cash from the DroppCash wallet.
“Know Your Customer” or “KYC” shall refer to the process of establishing the identity of the DroppCash customer.
“Personal Identification Number” or “PIN” shall refer to the four (4)-digit security personal identification number of, and nominated by, the DroppCash Customer that is used for all DroppCash transactions. It is also used for both POS and ATM transactions.
“Short Message Service” or “SMS” shall mean a communications protocol allowing the interchange of short text messages between mobile telephone devices.
“Unstructured Supplementary Service Data” or “USSD” shall mean the protocol used by telecommunications companies to communicate with the service provider’s computers.

4. DroppCash WALLET

The DroppCash Wallet is a reloadable e-money instrument. It is not a deposit account. The value loaded in your DroppCash Wallet may be used to transfer or send money between DroppCash wallets via Peer-to-Peer / Person-to-Person

(P2P) Express Send or Personal QR/P2P QR / Transfer QR, and purchase goods and services via (a) quick-response or “QR” code scan payment method through the DroppCash App, or (b) POS/offline or online payment system through the use of the DroppCash MasterCard.


You may Cash-In into your DroppCash Wallet either through (a) Mobile Banking Service or “MBS” which means that you transfer the amount from your qualified bank account into your DroppCash Wallet via the defined functions on the DroppCash App, or (b) DPO where you may personally hand over the cash (bills/coins) for the amount to be Cashed-In to your DroppCash Wallet, or (c) Phone-to-Phone/ Person-to-Person or “P2P” transfer which means you can transfer the amount from your DroppCash Wallet to another DroppCash Wallet.

You may Cash-Out your DroppCash by (a) using your DroppCash MasterCard through participating ATMs (Automated Teller Machines) or (b) through any DPO, based on the minimum and maximum cash-out amounts as may be imposed by DroppCash. The Cash-Out of withdrawal through the DroppCash MasterCard at any ATM terminals nationwide may be subject to applicable bank charges if any.


You may send money to a Recipient (whether a DroppCash number or a non-DroppCash number) using the ‘DroppCash’ service on the app, which serves as a domestic remittance transaction.

In using the DroppCash service, you (also referred to as the “Sender”) acknowledge that:

(1) the information you have entered in the app with regard to the Recipient’s details are true and correct (mobile number, name of Recipient, amount), and DroppCash will not liable for any user errors made in providing the details;

(2) As soon as the DroppCash is processed and confirmed, the amount indicated will be deducted from your DroppCash Wallet, and such amount will only be credited back to your DroppCash Wallet (without further action on your part) if the Recipient fails to claim it from a DroppCash Partner Outlet within fifteen (15) days from the time the DroppCash partner

(3) the participating DroppCash Partner Outlets will only require the Recipient to present the reference number received via SMS, and the Recipient’s valid ID. The Recipient must claim the DroppCash Partner in-person– authorization letters and proxies will not be allowed;

(4) You will be responsible for safeguarding the reference number provided by DroppCash to you and/or to your Recipient;

(5) You may be charged with applicable fees. DroppCash may modify the fees charged upon prior notice

(6) You will only use the DroppCash Agent service for lawful purposes; DroppCash or any of its DroppCash Agent Outlets may withhold, suspend or refuse to process a transaction if DroppCash and/or the DroppCash Agent Outlets reasonably believe that the DroppCash Agent service is used for illegal or fraudulent purposes, subject to the provisions of Section 20 below;

(7) If the DroppCash Agent service is used for purposes of payment of goods and/or service, DroppCash and/or the DroppCash Agent Outlets do not guarantee the receipt, quality, and adequacy of the goods and/or service procured;

(8) The DroppCash Agent service is subject to the Transaction and Wallet limits specified herein;

(9) Disputes The sender of the Remittance can get in contact with the DroppCash Help Center if they want to cancel the transaction.


For online/internet purchases, diligence is expected of the DroppCash customer to only transact with reputable web-based merchants. DroppCash shall not be held liable and accountable for any unauthorized transaction.

Once the transaction has been authorized, you bind yourself with the merchant’s terms of sale such as but not limited to how you will receive the goods and/or services that you purchased. DroppCash is not liable and accountable for any undelivered goods and services, defects, damages, and after-sales services such as goods and /or services.

You shall be fully accountable for payment transactions especially in dealing with web-based merchants that have a limited refund policy for invalid disputes. For purposes of clarity, invalid disputes refer to all disputes except if the dispute pertains to items purchased online that are no longer available.


Payment of bills does not require a printed receipt from the Biller. DroppCash shall be affiliating Billers to accept payments via the “Pay Bills” menu. For this transaction, the DroppCash Customer selects the biller to be paid, and inputs payment details and the amount to be paid. Once the details are inputted, the Customer shall see a summary page with the payment details displayed for confirmation by the Customer. An SMS/E-receipt is sent to you which confirms the payment request.

Confirmation through the use of the PIN upon logging in shall be sufficient evidence that you have authorized the payment to the chosen Biller and therefore, cannot be disputed by you. The Transaction Reference No. in the SMS/E-receipt shall be your proof of payment to the biller.

Erroneous transactions shall be deemed successful and shall follow a no refund policy if the erroneous transaction is proven to be due to DroppCash customer error after investigation (e.g. wrong account details, wrong biller). The decision of DroppCash after the investigation shall be conclusive.


Loading of airtime credits and/or payment of goods and services to DroppCash Accredited Merchants using funds from a DroppCash Wallet shall be available via keyword-based commands or menu-based transactions.

For keyword-based commands, the SMS/ Text message sent from the mobile phone shall be sufficient evidence that the DroppCash Customer authorized the transaction and therefore, cannot be disputed by the DroppCash Customer. The same rule shall apply for menu-based transactions, once the DroppCash Customer keys in his/ her PIN. In both cases, the Transaction Reference Number in the SMS/ Text message confirmation shall be the DroppCash Customer’s proof of payment.


Transaction and Wallet balance limits may be assigned or changed by DroppCash, at its option pursuant to applicable laws, subject to fifteen (15) days prior notice to the DroppCash Customers. Limits are applied not on a per wallet basis but on a per Customer basis. If a DroppCash customer has multiple DroppCash wallets under his/her name, limits shall be shared across all the wallets linked to the DroppCash Customer’s Customer Profile.


DroppCash may introduce other DroppCash Wallet features. Moreover, it may also deactivate existing features at its option. On a case-to-case basis, DroppCash may opt to suspend or terminate a DroppCash Customer’s privilege to use a particular feature, whenever it deems appropriate and necessary, particularly, but not limited to occasions when there are fraudulent transactions. In such cases, DroppCash may charge a fee upon reactivation of the said feature, as per the request of the DroppCash Customer. The approval of the request shall be upon the sole option of DroppCash.

All KYC’d DroppCash customers, postpaid or prepaid, are qualified to apply for a DroppCash MasterCard, subject to the terms and conditions of MasterCard.

A DroppCash Customer can have more than one DroppCash Wallet registered under his/her name. However, only one type of DroppCash MasterCard can be linked to a DroppCash Wallet.

Any person not suffering from any disability or legal impediment may apply for a DroppCash MasterCard. Minors who are at least (7) may apply for DroppCash MasterCard through their parent/s or guardian may apply for a DroppCash MasterCard, and such DroppCash MasterCard shall remain under the exclusive control of the parent/s or guardian until the child/minor reaches the age of majority in which case, exclusive control passes to the child unless it is ordered by the parent/s or guardian at the time of applying for DroppCash MasterCard that withdrawal can be made by the minor also.

Any DroppCash MasterCard issued remains the sole property of DroppCash and is non-transferable. DroppCash may suspend or terminate the use of the DroppCash MasterCard for whatever reason it deems fit. The DroppCash Customer agrees to surrender the DroppCash MasterCard upon demand by DroppCash. In the event of any suspension, termination, or confiscation of the DroppCash MasterCard, the DroppCash Customer agrees to hold DroppCash and its affiliates, its board of directors, officers, and staff free and harmless from any claim, damage, loss, expense, suit, or liability whatsoever, arising from such suspension, termination or confiscation.

In the event of any unauthorized use of the DroppCash MasterCard, DroppCash shall not be liable for any inconvenience or damage caused to the DroppCash Customer. Moreover, DroppCash shall not be liable for any failure by DroppCash Customers to avail of DroppCash services due to non-compliance with the application requirements.


DroppCash, at its sole option, shall have the option to run a Loyalty / Rewards Program on the use of DroppCash. The DroppCash Customer’s rights and obligations in the Loyalty / Rewards Program shall be covered by separate Terms and Conditions specific to the Loyalty / Rewards Program.


DroppCash Customer shall pay a fee for the DroppCash MasterCard application/renewal if any. No joining fee or annual DroppCash MasterCard fee is required. DroppCash Customer agrees to pay other fees and charges related to his/ her DroppCash Wallet/ MasterCard and its use, as may be imposed by DroppCash, such as but not limited to, ATM Withdrawal, Cash-in, and Cash-out fees. Fees and other charges, as may be applicable, shall be inclusive of all applicable Philippine taxes and shall be debited from the DroppCash Customer’s DroppCash Wallet or paid upfront.

Charging of dormancy maintenance fees shall apply to DroppCash Wallets that have not been used for any monetary DroppCash transaction at least six (6) months from the last date of transaction. The maintenance fee shall be automatically debited from the DroppCash Customer’s Wallet every 10th day of the month.

DroppCash wallets that remain inactive for 6 months and with zero balances shall be automatically closed without further notice

To know more about DroppCash fees, please visit our Help Center here.


Upon the DroppCash Customer’s request, DroppCash shall send a copy of the DroppCash Account/Transaction History statement either via mail, fax or email, as may be applicable. The mere act of DroppCash in sending the Account / Transaction History statement in the mode and to the address indicated by the DroppCash Customer is a conclusive presumption that the DroppCash Customer has received the same. DroppCash shall be held free and harmless from any and all liability should the Account / Transaction History statement be read by any person other than the DroppCash Customer. Neither may DroppCash Customer thereafter raise the defense that he/ she failed to receive the Account / Transaction History statement. In all instances, DroppCash Customers may inquire about the Account / Transaction History statement by contacting the DroppCash Hotline or by visiting any of the Globe Stores only where a DroppCash representative is present and available. DroppCash may charge a fixed amount for the Account / Transaction History Statement fee per request.


The details in the SMS / Text confirmation message after every transaction and/or the entries in the Account/ Transaction History statement are presumed true and correct unless DroppCash Customer notifies DroppCash in writing of any disputes thereon within fifteen (15) days from the date of transaction. If no dispute is reported within the said period, all transactions and the entries in the Account/ Transaction History statement are considered conclusively true and correct. Disputed transactions shall only be credited back to DroppCash Customers’ DroppCash Wallet once the claim/ dispute has been properly processed, investigated, and proven to be in favor of the DroppCash Customer. On the other hand, there shall be no reversals for transactions made through key-word based commands and erroneous transactions made by the DroppCash Customer.


The DroppCash Customer shall be responsible for the security of the DroppCash Wallet, the network-enabled phone’s Customer Identity Module (SIM), and his/her PIN. All transactions made using the DroppCash Wallet are conclusively presumed made by the DroppCash Customer and the DroppCash Customer shall be liable therefore.


The security and proper care of the DroppCash registered SIM/ DroppCash MasterCard, as well as the confidentiality of his/her PIN shall be the DroppCash Customer’s sole responsibility.

In case of loss of DroppCash registered SIM, the DroppCash Customer shall immediately inform DroppCash through the DroppCash Hotline of such loss within twenty-four (24) hours, via telephone or through a written report/ affidavit submitted at the Globe Store where the DroppCash representative is present and available. Suspension of the DroppCash Wallet shall be processed only upon proper authentication of the phone call or written report/ affidavit, as the case may be. All transactions made prior to the report of loss shall continue to be the liability of the DroppCash Customer.


Should the DroppCash Customer fail to comply with the Terms and Conditions provided herein, the right to use the DroppCash Wallet shall be terminated without further notice. DroppCash Wallets that are dormant/have no monetary activity for more than 6 months and with zero balances shall automatically be closed/ terminated without further notice.


DroppCash makes no warranty, express or implied, regarding DroppCash Service.

The DroppCash Service is offered on an “AS IS”, “AS AVAILABLE” basis without warranties of any kind, other than warranties that are incapable of exclusion, waiver, or limitation under the laws applicable to this Agreement. Without limiting the generality of the foregoing, DroppCash makes no warranty: (1) as to the content, quality, or accuracy of data or information provided by DroppCash hereunder or received or transmitted using the DroppCash Services; (2) as to any service or product obtained using the DroppCash Services; (3) that the DroppCash Services will be uninterrupted or error-free; or (4) that any particular result or information will be obtained.

DroppCash shall not be liable for any loss, cost, compensation, damage, or liability to you or a third party arising from, directly or indirectly, or as a result of any or all of the following:

(1) refusal of DroppCash, any bank, financial institution, ATM, or Merchant establishment and the like to allow, accept or honor DroppCash;

(2) DroppCash is honored by any bank, financial institution, ATM, or Merchant establishment; however, the payment transaction is not authorized, for any reason whatsoever;

(3) DroppCash Customer is unable to perform or complete any transaction through the use of a network-enabled mobile phone due to service/ system/ line unavailability;

(4) any delay, interruption, or termination of the DroppCash transaction whether caused by administrative error, technical, mechanical, electrical, or electronic fault or difficulty or any other reason or circumstance beyond DroppCash and Globe’s control (including but not limited to acts of God, strike, labor disputes, fire, disturbance, the action of government, atmospheric conditions, lightning, interference or damage by third parties or any change in legislation);

(5) theft or unauthorized use of DroppCash Wallet/ MasterCard or any loss, costs, damages, or payable to any third party by the DroppCash Customer;

(6) any misrepresentation or fraud by or misconduct of any third party, such as but not limited to owners, employees, or DroppCash agents.


In the event of any action that the DroppCash Customer may file against DroppCash, the DroppCash Customer agrees that DroppCash’s liability shall not exceed the amount of the damages actually suffered by and judicially decided with finality in favor of DroppCash Customer.


Blocked DroppCash Wallet– DroppCash shall have the right to automatically suspend or block the DroppCash Wallet/ MasterCard in the event that DroppCash has reason to believe that the DroppCash Customer’s DroppCash Wallet/ MasterCard may be used for fraudulent or suspicious transactions or by an unauthorized person. DroppCash may but shall not have the obligation to inform the DroppCash Customer prior to suspending or blocking the DroppCash Wallet/ MasterCard pursuant to this Section. The DroppCash Customer acknowledges the authority of DroppCash to suspend or block the DroppCash Wallet/ MasterCard and accordingly, the DroppCash Customer shall hold DroppCash free and harmless against any and all consequences of such suspension or blocking, or any loss or damage which the DroppCash Customer may suffer as a result thereof.

Discretion – Without giving any reason or notice, and without prejudice to the other provision hereof, DroppCash has the absolute discretion (a) to refuse to approve any DroppCash transaction even if there is sufficient available balance; (b) to suspend, terminate or cancel the DroppCash Customer’s right to use the DroppCash Wallet/ MasterCard; (c) to increase or decrease the balance limit; (d) to refuse to re-issue, renew or replace the DroppCash MasterCard and/or (e) to introduce, amend, vary, restrict, terminate or withdraw the benefits, services, facilities, and privileges with respect to or in connection with the DroppCash Wallet, whether specifically relating to the DroppCash Customer or generally to all or specific DroppCash Customers.



“Biometrics” shall refer to the user’s measurement and analysis of unique physical or behavioral characteristics (such as the face, fingerprint, or voice patterns), especially as a means of verifying personal identity.

22.1 Data Collection

DroppCash shall keep all DroppCash Customer files in the strictest confidence. By providing his/her information for the purpose of availing a DroppCash Wallet, DroppCash Customer expressly consents to the processing of his/her supplied customer data, as may be applicable. Customer Data are either Personal Information or Non-Personal Information: a. Personal Information is any information from which the identity of an individual can be reasonably and directly ascertained, or when put together with other information would directly and certainly identify an individual. It also includes, but is not limited to, data that would help us verify [i] DroppCash Customer’s identity such as name, gender, date of birth, address, telephone/mobile number, email address, proof of identification, source of income, employment, and other data points whenever applicable; [ii] the location of DroppCash Customer’s device whether desktop, laptop, or mobile devices whenever DroppCash Customer access the DroppCash App or the DroppCash website; and [iii] the navigation experience when accessing the DroppCash App and the DroppCash website to see activities done in the channels, the pages visited and the sequence thereof. [iv] by enabling biometrics login, users allow DroppCash to use biometrics data saved in their device for the sole purpose of securing their login in the DroppCash App. This data shall be stored in DroppCash and will not be used for any other purpose.

b. Non-Personal Information is any information that does not identify DroppCash Customers individually and includes transactional, statistical, and analytical data, and anonymous and aggregate reports.

DroppCash may also request DroppCash Customers to update his/her Personal Information from time to time. Should DroppCash Customer be unable to supply DroppCash with the required Personal Information, DroppCash may not provide DroppCash Customer with requested products and services, or updates on the latest offerings, and DroppCash Customer may not able to participate in events, promotions, or other activities.

When DroppCash Customer uses the DroppCash App or accesses the DroppCash website and electronically communicates with us, depending on DroppCash Customer settings, DroppCash may use DroppCash Customer cookies, web beacons, small data text files, or similar technologies to identify his/her device and record his/her preferences, with his/her consent.

22.2 Use of Customer Data

Without limiting the generality of the foregoing, the DroppCash Customer consents and authorizes DroppCash to store, process, disclose, exchange, and release the said information to its associates, affiliates, subsidiaries, officers, employees, agents, lawyers and other consultants, pre-paid/debit/credit bureaus or any such persons as DroppCash deems necessary, or as required by law, rule or regulation, including but not limited to [i] providing DroppCash Customer with DroppCash Customer chosen DroppCash products and services, including customer support; [ii] enhancing your customer experience and improve, develop and determine tailored products to meet DroppCash Customer preferences and needs; [iii] communicating relevant products and/or advisories to DroppCash Customer; [iv] showing you relevant ads on and off our services and measure the effectiveness and reach of ads and service; [v] Abide by any safety, security, public service or legal requirements and processes; and [vi] processing information for statistical, analytical, and research purposes. [vi] Use of biometrics data saved in user’s device for the sole purpose of securing their login in the DroppCash App.

DroppCash uses Personal Information to the extent necessary to comply with the requirements of the law and legal process, such as a court order; to comply with a legal obligation; or to prevent imminent harm to public security, safety, or order. DroppCash uses Non-Personal Information for statistical, analytical, and research purposes to create anonymous and aggregate reports.

When required by our Data Privacy policy and the law, and before DroppCash uses or processes DroppCash Customer’s Customer Data for any other purpose, DroppCash will ask for DroppCash Customer’s consent. DroppCash Customers as prescribed by regulation has the right to access, correct, object, remove and transport his/her information. However, DroppCash customers requesting to remove and or transport his/her information shall be tantamount to cancellation/termination of his/her subscription with DroppCash.


You hereby consent to and authorize DroppCash and/or its third-party partners contracted by DroppCash for the purpose of conducting its operations, including but not limited to fraud and risk management, sales and marketing activities, communications relating to their products and/or services, product and system development and innovation, customer experience management and improvement, and market research, to collect and process any and all information related thereto from whatever relevant source.

You hereby consent to and authorize the disclosure of and release by DroppCash and its subsidiaries and affiliates, and DroppCash’s third-party partners, of any and all information required by DroppCash and/or its third-party partners such as but not limited to, the following [i] voice calling data records; [ii] SMS sending and receiving records; [iii] Data usage records; [iv] Promo subscription and redemption records; [v] Customer relationship management records; [vi] Pre-paid load balance, top up and usage records;[vii] Credit information; [viii] KYC data; [ix] Registration data; and [x] Transaction data.

For the avoidance of doubt, you hereby acknowledge and agree that DroppCash and its third-party subcontractors, may share any and all information relating to Applicant to each other for any legitimate business purpose including, but not limited to, fraud and risk management, sales, and marketing activities, communications relating to their products and/or services, product and system development and innovation, customer experience management and improvement, and market research.

In addition, you hereby agree to share your DroppCash information details, including but not limited to: complete name, gender, marital status, address (permanent and present), date and place of birth, nationality, contact details, nature of work, identification (with number) type, and occupation or source of funds, to DroppCash’s remittance partners for purposes of service fulfillment and local and international anti-money laundering compliance requirements. The list of DroppCash’s remittance partners are found at the bottom of these Terms and Conditions.

The foregoing consents and authorizations shall continue for the duration of, and shall survive the termination of, this Agreement, or any other transactions, dealings, arrangements, and accounts which you may have with, or avail from, DroppCash.


The venue of all suits shall either be at the exclusive option of DroppCash.


Failure, omission, or delay on the part of DroppCash and/ or Globe to exercise its rights or remedies under these Terms and Conditions shall not operate as a waiver of the same


Should any term or condition in this Agreement be rendered void, illegal or unenforceable in any respect under any law, the validity, legality and enforceability of the remaining terms and conditions shall not be affected or impaired thereby.


The DroppCash Customer agrees to be bound by the Terms and Conditions governing the issuance and use of the DroppCash Wallet/ MasterCard upon the DroppCash Customer signing on the signature panel at the back of the Card and/ or downloading, activating or using DroppCash. Should the DroppCash Customer disagree with the Terms and Conditions, the DroppCash Customer shall cut the DroppCash MasterCard in half, if applicable, and call or provide a written notice of cancellation to DroppCash Hotline/ Globe Store DroppCash representative who is present and available, otherwise, the DroppCash Customer shall continue to be liable for all charges incurred through the use of the DroppCash Wallet/ MasterCard.


Consent given by the DroppCash wallet holder to a subsidiary or affiliate for any of its services/products involving use, processing and/or disclosure of his/her DroppCash account information shall be deemed to be consent given to DroppCash.


We are committed to maintaining the highest standards of financial consumer protection. Your requests, feedback and customer needs are our priority. If you have any concerns about a procedure or have encountered a problem with our service, visit the DroppCash Help Center and use the Help Feature (Live Chat) or Submit a Ticket. All information disclosed shall be treated with utmost confidentiality and will be resolved in the most efficient and effective manner.



You agree to NOT:

1.1 incorporate any word in your name, message identification, or custom user title that is defamatory, obscene or profane, or which violates any trademark, service mark, or other intellectual property rights of any third party, including that of DroppCash. You likewise agree not to use any trademark, trade name, service mark, or logo in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logo;

1.2. alter, modify, or cause the alteration or modification, of the DroppCash Services, without prior written consent from DroppCash. You further agree not to use the DroppCash Services for any commercial use, without prior written authority from DroppCash;

1.3. use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any

similar or equivalent manual process, to access, acquire, copy or monitor any part of the DroppCash Services, or in any way reproduce or circumvent its navigational structure or presentation, as well as to obtain or attempt to obtain any material, document or information through any means not purposely made available through the DroppCash Services;

1.4. gain or attempt to gain unauthorized access to any part or feature of the Services or to any other system or network connected to the Services. You also agree not to gather, harvest, or otherwise collect information about others using the DroppCash Services without their explicit informed consent; nor restrict, prevent or prohibit any other party from using the DroppCash Services, including but not limited to such actions which may tend to discourage others from using the DroppCash Services, such as stalking, flaming or the lashing out at other parties, spamming or the sending of unsolicited information, advertisement or content, flooding or the sending of repetitive message, trolling or the use of insulting or deliberately divisive information, material or content, other forms of annoyances, and the like;

1.5. circumvent, disable, or otherwise interfere with security-related features of the DroppCash Services, including those that prevent or restrict use or copying of any content, material or information available on or through the DroppCash Services, as well as those that enforce limitations on the use of the DroppCash Services;

1.6. probe, scan or test the vulnerability of the DroppCash Services or any network connected to it, and not to breach the security or authentication measures on the same. You agree not to reverse look-up, trace or seek to trace any information on any user of or visitor to the DroppCash Services, or any other customer of DroppCash including any account maintained with the DroppCash Services not owned by you, to its source, or exploit the DroppCash Services or any information made available or offered by or through the DroppCash Services, in any way where the purpose is to reveal any information, including but not limited to personal identification, other than your own information;

1.7. use or access the DroppCash Services for your information and personal use solely as intended through the provided functionality of the Services. You agree not to copy or download any material or content from or through the DroppCash Services unless such copying or downloading is explicitly allowed by a visible manifestation thereof such as a “download” button or a similar link ostensibly displayed. You further agree not to engage or attempt to engage in the use, copying, transmission, broadcast, display, distribution or sale of any of the contents, material or information available on or through the DroppCash Services, including user comments and the like, other than as expressly permitted herein, or as explicitly indicated in the DroppCash Services, including use thereof for commercial purposes;

1.8. take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the DroppCash Services or its systems or networks, or any systems or networks connected to the DroppCash Services;

1.9. use any device or routine to interfere or attempt to interfere with the proper working of the DroppCash Services or any transaction being conducted using the DroppCash Services, or with any other person’s use of the DroppCash Services. You agree that you will not engage in any activity that interferes with or disrupts the DroppCash Services or the servers and networks which are connected to the DroppCash Services;

1.10. use the DroppCash Services for any purpose that is illegal, unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes on the rights of DroppCash or others. You further agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any content, material or information, either in whole or in part, available on or through the Services, unless you have been specifically permitted to do so by DroppCash or by the owner of that content, material or information in a separate agreement.


You agree:

2.1. to undertake the sole responsibility and hold DroppCash free of liability to you or to any third party, for any User Content that you create, upload, transmit, or display while using the Services. You agree and hereby undertake sole responsibility for the consequences of your actions and interactions using the DroppCash Services, and hereby stipulate admission of liability to DroppCash for whatever loss or damage DroppCash may suffer as a consequence of your use or misuse of the DroppCash Services;

2.2. not to share, create, upload, transmit or display using the DroppCash Services any material, information, or User Content which is or may be covered by copyright, patent, trade secret, trademark, trade name, service mark or any property rights, including privacy and/or publicity rights, unless you have the necessary licenses, rights, consents, and permissions to use and to authorize DroppCash to use any and/or all User Content that you create, upload, transmit, or display using the DroppCash Services;

2.3. not to use fictitious name and concealing true name for the purpose of concealing crime, evading the execution of a judgment or causing damage;

2.4. not to share, create, upload, transmit or display using the Services any material, information, or User Content which: infringes on the intellectual property, privacy, and/or publicity rights of any third party; is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, indecent, pornographic, profane, threatening, racist, gruesome, offensive to public morals, invasive of another’s privacy, or otherwise violative of any rule, regulation, or the law; contains any viruses, Trojan horses, worms, time bombs, bots, ransomware, any malware, or any computer program, code, or routine that may or is intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and/or that which promotes or abets piracy. You further agree not to engage in pyramid, Ponzi or similar schemes or other damaging schemes in the future; not to start or forward chain letters; and not to conduct or aid in the conduct of surveys, contests, petitions, and the like, using the Services, unless the Services has been specifically designed and explicitly made available for such purpose;

2.5 where relevant, to store your password on the device and our servers in an encrypted form. This form of encryption disguises your password on the server but still allows us to authenticate you when you sign into the DroppCash Services. You represent and warrant that:

2.6 you own or that you have the necessary licenses, rights, consents, and permissions to use and to authorize DroppCash to use, reproduce, adapt, modify, translate, publish, publicly perform, publicly display, distribute, or transmit over public networks and in various media any and/or all User Content that you create, upload, transmit, or display using the DroppCash Services, as you hereby authorize and grant DroppCash perpetual, irrevocable, worldwide, royalty-free and non-exclusive right, license, consent and permission to use, reproduce, adapt, modify, translate, publish, publicly perform, publicly display, distribute, or transmit over public networks and in various media any and/or all User Content which you may create, upload, transmit, or display using the DroppCash Services, in a manner DroppCash may deem fit and necessary, including but not limited to making such User Content available to a third party in compliance with a requirement of law, a rule or regulation, or making such User Content available to any third party, including DroppCash affiliates and subsidiaries, for its use, reproduction, adaptation, modification, translation, publication, public performance, public display, distribution or transmission. You agree to hold DroppCash free from any liability, both under equity and the law, arising or that may arise out of its use of your User Content or the use of your User Content by a third party to which DroppCash made available your User Content.


3.1. The DroppCash Services contains content provided by third-party services and resources. You acknowledge and agree that we are not responsible or liable for: the availability or accuracy, appropriateness, completeness, or non-infringement of such Third-Party Services; or the content, products, or services available on or through such Third-Party Services. Unless specified by us, the availability of such third-party services does not imply any endorsement by us of such Third-Party services or the content, products, or services available therefrom.

3.2 You may not remove, alter or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the application and the services or in any Third-Party Services.

3.3 DroppCash makes no representation or warranties whatsoever about any service, content and/or any other resources provided by the Third Party.


We reserve, at our sole discretion but without obligation, the right to:

4.1 deny access to and/or discontinue the DroppCash Services or any component thereof to anyone at any time, temporarily or permanently, without giving any reason and/or prior notice to you. You hereby irrevocably agree, affirm, and warrant to hold DroppCash free from any liability, both under equity and the law, arising or that may arise out of any such denial of access to or the discontinuance of the DroppCash Services;

4.2. collect, screen, review, flag, filter, modify, block, refuse or remove any and/or all information provided by any user, explicitly or implicitly to and through the DroppCash Services, including but not limited to hardware information, IP address, browser-type related information, cookies and the like. You hereby irrevocably agree, affirm, and warrant to hold DroppCash free from any liability, both under equity and the law, arising or that may arise out of any such collection, screening, review, flagging, filtering, modification, blocking, refusal, or removal of any and/or all information provided by any user to and through the DroppCash Services;

4.3 enhance, improve, develop and introduce new features and functionalities to the DroppCash Services at any time and without prior notice. You hereby understand, agree, and affirm that any such enhancement, improvement, development, new feature, and/or new functionality to the DroppCash Services shall form part of the DroppCash Services as defined herein and thus shall likewise be covered by these Terms and its subsequent revisions or amendments, as applicable;

4.4 verify, check, cross-refer, validate, and ascertain the veracity and truthfulness of all information supplied by you by acquiring, accessing, retrieving, or otherwise acquiring similar or additional information supplied by you to other third-party service providers, including, but not limited to telecommunications providers, etc. You hereby expressly, unequivocally, and voluntarily allow DroppCash to request for and secure such information, and expressly, unequivocally, and voluntarily instruct such third-party providers to (a) receive and process DroppCash’s request; (b) favorably act at all times on any such request by producing the information requested; and (c) when requested by DroppCash, provide the latter with certified digital or printed copies of the said information;

4.5. send you or cause to send you service updates and/or messages, including SMS, notifications, email, and/or any data message transmission, informing you of enhancements, improvements, developments, features, functionalities, products, promotions, offers, advertisements and/or any other information relative to the DroppCash Service. DroppCash makes no warranty of any kind, express or implied, for such service updates and/or messages, but you hereby agree to receive such service updates and/or messages and hold DroppCash free from any liability and/or claims for indemnification or damages that may arise therefrom;

4.6 sets limitations to and charges fees and applicable taxes for the use of the DroppCash Services, at any time and without prior notice. You further understand and agree that DroppCash reserves the right, at its sole discretion and under no obligation, to change the applicable fees, taxes and charges levied for the use of the Services, at any time and with prior written notice to you thirty (30) days prior to the effective date of change in fees/charges/penalties;

4.7. to limit the provision, availability, quantity, and quality of any feature, product, or service to any person or to anyone within the same geographic area, demographic profile, or any other market, commercial, and/or trading segments. You likewise understand and agree that DroppCash reserves the right, at its sole discretion but without obligation, to administer and operate any and/or all of the DroppCash Services from any or various locations outside Nigeria. You hereby understand, agree, and undertake sole responsibility for your continued access to or use of the DroppCash Services, as well as the results or consequences of such access and use, including the responsibility for compliance with applicable local laws and the sole liability for non-compliance or breach thereof.

Copyright © 2022 DroppCash. All Rights Reserved.

Version 2.7, updated on 9:15, 10 February 2022