DroppCash Terms and Conditions
Oct 26, 2026 ·
1. About these terms
These terms are a binding agreement between you and DroppCash Technology Limited ("DroppCash", "we", "us"). They apply when you register on droppcash.app, use the mobile app, dial the DroppCash USSD code, or call the DroppCash API.
You accept these terms by creating an account, ticking the acceptance box, or using any DroppCash service. If you do not agree, do not register or use the services. If you use DroppCash for a business, you confirm you are authorised to bind that business, and "you" includes it.
These terms work together with our Privacy Policy, Acceptable Use Policy and Anti-Money Laundering Policy, which are published at droppcash.app/terms-and-policies. If they conflict with these terms on a money matter, these terms prevail.
We keep a dated version of every release of these terms. The version shown here is effective from 21 January 2026.
2. Definitions
Term & Meaning
Account : Your DroppCash profile, opened with your e-mail address.
Wallet : A balance held for you in one currency. You may hold several wallets.
Balance : Electronic value recorded for you. It is not a bank deposit and earns no interest.
KYC : Know-your-customer checks: verifying who you are.
User : An individual who holds an account to send, receive and hold money.
Merchant : A business or developer that accepts payments or escrow through DroppCash, including through the API.
Agent : An approved person or outlet that takes in or pays out cash for users.
Escrow : A payment held by DroppCash until the buyer releases it, or a refund or dispute outcome applies.
Link code : A 6-digit code from a signed-in session that connects a phone to your account for USSD.
USSD PIN : A PIN you set to use DroppCash by USSD. It is separate from your password.
Services : Everything DroppCash provides: wallets, transfers, escrow, invoices, the API, agent services, the app, the website and USSD.
Business day : A day other than Saturday, Sunday or a public holiday in Nigeria.
3. Eligibility and your account
You must be at least 18 years old and able to enter a binding contract. We do not open accounts for children. If we learn an account belongs to someone under 18, we may freeze it and return the balance to the verified owner of the funds.
You open an account with an e-mail address you control and a password. You must give true, complete and current details, and tell us promptly when they change.
You may hold one personal account. Duplicate accounts may be merged or closed. A business may hold a merchant account in addition to the personal accounts of its officers.
A phone number on your profile is contact information. It does not prove who you are, and we do not use it alone to identify you. To use USSD, you link a phone number with a link code from a signed-in session (see section 10).
You may not open an account for someone else, sell or rent your account, or let anyone else operate it.
4. Identity checks, account levels and limits
We must know who uses DroppCash. Before you can use some or all services, you must complete identity verification with documents and details we ask for, which we may check with independent sources and third-party providers. We may repeat checks at any time and ask for more information about you or a transaction (enhanced due diligence).
We may set limits on what an account can do, by account level, currency, transaction, day, month, recipient, channel or service. Current limits are shown in your account and are [limits to be inserted by DroppCash, per KYC level]. Limits on USSD are lower than on the website and app.
We may change limits for security, risk or legal reasons. We will give [15] days' notice of a change that reduces a limit, except where we must act sooner to prevent fraud or comply with law.
If you do not complete verification, or the details you gave prove false, we may restrict, suspend or close your account (section 13).
5. Wallets, adding money and withdrawals
What a wallet is. Your balance is electronic value recorded in DroppCash's ledger. It is not a bank deposit and earns no interest.
Adding money. You can add money by card or bank payment through our payment partners, by transfer from another user, or through an agent. Money is credited only after the payment partner confirms it to us. A pending or failed payment does not change your balance. Partner and card fees may apply and are shown before you pay.
Withdrawing to a bank. You can request a withdrawal to a bank account in your own name. We may hold, delay or refuse a withdrawal that fails checks, exceeds a limit, or looks suspicious. Bank processing times are outside our control. Withdrawals are not available on USSD.
Agent cash-in and cash-out. An agent may take in cash and credit your wallet, or pay you cash and debit your wallet. You must give the agent's correct e-mail or code, and confirm the amount before you confirm. Money moves to the agent when you confirm, so check the details first. A mistaken agent is your responsibility to chase with us, and we will help trace it.
Currencies. A wallet holds one currency. We show the currency before any action. Balances in a currency we stop supporting will be converted or paid out, with notice.
6. Transfers, payments, exchange, fees and taxes
Transfers are final. When you confirm a transfer or payment, you authorise us to carry it out. Check the recipient and amount first. We cannot reverse a completed transfer to another DroppCash user without that user's agreement, or unless a court, regulator or these terms (sections 7 and 12) require it. If you sent money to the wrong person, tell us at once and we will try to recover it, but we cannot promise to.
Currency exchange. You may exchange between wallets at the rate and fee shown on screen before you confirm. Rates change and are not guaranteed until you confirm.
Fees. Fees apply to some services, such as transfers, withdrawals, exchange, escrow, invoices and cash-in or cash-out. Our current fees are shown in your account . We show the fee and total before you confirm. We may change fees on [30] days' notice. A fee already shown to you for a transaction you then confirm does not change.
Taxes. You are responsible for taxes on your own activity. Where the law requires us to collect or withhold a tax or levy, we will show it and deduct it.
Order of deduction. We debit the amount, then any fee. If your balance cannot cover both, the transaction does not proceed.
7. Escrow
What escrow is. In an escrow, a buyer pays and DroppCash holds the money. The seller is paid only when the buyer releases it, or when a refund or dispute outcome under this section applies. DroppCash is a holder of funds, not a party to the sale and not a guarantor of the goods or services.
How it works.
The buyer creates an escrow for a named seller and amount, and the amount (plus any fee shown) is deducted from the buyer's wallet and held.
Buyer's duty. Release only after you have received what you agreed to. Do not release because a seller, or anyone else, asks you to do so before delivery. Release needs your confirmation, and on USSD your PIN.
Refunds and disputes. A buyer may report a problem before releasing. Reporting a problem freezes the escrow, so neither side can move the money. Both parties may provide evidence. We may decide the outcome using the evidence and the agreement between you, and we may refund the buyer, pay the seller, or split the amount. A decision made in good faith under this section is final as between you and DroppCash, but does not limit your legal rights against each other or any right you have in law.
Merchant escrows. Escrows created through a merchant's integration follow the same rules. DroppCash may send signed notifications to the merchant, and the merchant must verify the signature before acting on it.
Fees and expiry. Escrow fees are in section 6.
8. Merchants, invoices and the API
This section applies if you accept payments through DroppCash as a merchant.
Approval. We may approve, limit or refuse a merchant account, and may ask for business documents and a description of what you sell. You must tell us if your business changes.
API keys. You get API keys to call our payment and escrow services. Keep them secret, store them on your server only, never in an app or web page, and tell us at once if one leaks. You are responsible for everything done with your keys until you revoke them. We may revoke a key we believe is compromised.
Confirm before you deliver. A successful HTTP response does not by itself mean a payment succeeded. Always check the result code and status in the response, and verify payments with our check calls before you deliver goods or services. For escrow notifications, verify the signature before you trust them.
Invoices and payments. Invoices you issue must be accurate and for real goods or services. You are responsible for your customers' complaints, refunds, returns and consumer rights.
Settlement and fees. We may delay or hold settlement, for up to 30 days, where we suspect fraud, chargebacks, or a breach of these terms.
Prohibited businesses. You must not use DroppCash for anything listed in section 11, or for goods or services we notify you we do not support.
9. Agents
An agent is an independent person or business, not an employee or partner of DroppCash, approved to handle cash for users. This section applies to agents in addition to the rest of these terms.
Approval and conduct. Agents must pass our checks, act honestly, and follow our procedures and limits.
Verify before you act. Check the customer's account details and the amount on screen before you hand over or accept cash. Never pay out cash against a transaction you have not seen completed in your own agent account.
Fees and commission. Agent commission is 10%. Agents may not charge customers anything beyond published fees.
Float and records. Agents must keep accurate records of cash handled and reconcile them as we require, and keep customer information confidential.
No pressure or shortcuts. Agents must not ask for a customer's password or PIN, or operate a customer's account.
Termination. We may suspend or end an agent's access at once for fraud, serious breach, or regulatory reasons. Money owed between us is settled afterwards.
10. Security and your responsibilities
You are responsible for keeping your account secure. Transactions made with your credentials are treated as made by you, unless you report them as set out in section 12 and we find you were not at fault.
Password and two-step verification. Use a strong, unique password. Never share your password, codes or API keys. DroppCash staff will never ask for them. Turn on two-step verification if offered.
Devices and e-mail. Keep your devices and e-mail account secure. Anyone who controls your e-mail can reset your password.
USSD. You can use some services by USSD after linking your phone. To link, you request a 6-digit link code from a signed-in session (valid 10 minutes), dial the DroppCash code from your phone, enter the code, and set a USSD PIN.
Never tell anyone your USSD PIN. We will never ask for it.
After 3 wrong PINs we lock USSD for 30 minutes. After 6, for 2 hours. After 9, until support unlocks it.
After you set or reset a PIN, sending money and creating escrow on USSD are blocked for 24 hours.
USSD limits are lower than on the website and app. Send-money and escrow-creation may be switched off for you. Bank withdrawal, agent cash-out and exchange are not offered on USSD.
We may e-mail you when a phone is linked. If you did not do it, change your password and contact us immediately.
Lost or swapped SIM, or lost device. Tell us immediately and unlink your phone from your account. Until you do, you bear the risk of use of that phone.
Our protections. We may block or delay any action that appears unusual, ask for extra confirmation, or sign you out. This is for your protection and does not mean we guarantee your account against fraud.
11. Prohibited activities and financial crime
You must not use DroppCash to:
break any law, or to launder money, finance terrorism or proliferation, evade tax, or dodge sanctions;
run or take part in pyramid or Ponzi schemes, advance-fee or romance scams, or other fraud;
sell illegal goods or services, stolen data or goods, counterfeit items, or unlicensed gambling, investment or crypto services;
pay for or receive money for exploitation, trafficking or child abuse material;
hide your identity, use false documents, or operate accounts for others;
split payments to avoid limits or checks;
access another person's account or probe, scrape, overload or attack our systems;
misuse escrow, for example to create false transactions, or to pressure a buyer into releasing early.
Our controls. We monitor activity, apply enhanced checks to higher-risk activity, keep records for the periods the law requires, and report suspicious activity to the authorities. We may not tell you when we have done so, where the law prohibits it.
What we may do. To meet our legal duties or protect users, we may delay, block or reverse a transaction, freeze funds, ask for proof of source of funds, close accounts, and share information with regulators and law enforcement.
12. Errors, unauthorised transactions and complaints
Check your account. Review your statement and e-mail alerts regularly.
Report quickly. Tell us as soon as you see a transaction you did not authorise or that is wrong, and in any case within [30] days of it appearing. Late reports are still looked at, but may be harder to resolve.
How to report. Use the Help Center or support ticket in your account, live chat, or e-mail. Include the date, amount, recipient and what went wrong. Do not include your password or PIN.
What we do. We acknowledge your report within [2] business days and aim to resolve it within [15] business days, and tell you if we need longer. We may temporarily freeze the funds involved while we investigate.
Unauthorised transactions. If we find a transaction was not authorised by you, and you protected your credentials and reported promptly, we will refund it. We will not refund where you acted fraudulently, shared your password, PIN or codes, or failed to report within a reasonable time after you knew.
Our errors. If we make a mistake, we will correct it, including reversing money credited to you in error. You agree we may debit your wallet to do so, and if the balance is short, you owe us the difference.
Transactions we cannot reverse. Completed transfers you authorised, escrow releases, and payments to merchants for goods you simply regret buying cannot be reversed by us. Deal with the merchant, or use the escrow service.
Escalation. If you are not satisfied with our answer, you may refer the complaint to the CBN Consumer Protection Department after you have used our process.
13. Suspension, closing an account and unclaimed funds
You may close your account at any time by contacting support, after you withdraw or spend your balance and settle any open escrow or dispute. Closing does not cancel what you already owe or what we may already do under these terms.
We may suspend or close an account, or restrict a service, if you break these terms or the law, fail identity checks, we suspect fraud or money laundering, a regulator or court requires it, or the account is inactive for [12] months. Where lawful and practical, we will tell you why and give you a chance to respond. Where the law or an investigation prevents this, we may act without notice.
Your money when we close an account. Unless the law, a court or an investigation requires us to hold it, we will pay out the balance to a bank account in your verified name, after deducting what you owe us. Open escrows and disputes continue under section 7 until resolved.
Dormant accounts and unclaimed funds. If an account is inactive for [period] we may contact you and then charge a dormancy fee only if stated in the fee schedule. We keep unclaimed balances for you, and pass them on as the law requires after [period]. You can claim your balance by proving your identity.
What survives. Sections on liability, indemnity, disputes, data and governing law continue after the account ends.
14. Availability, liability and indemnity
Availability. We work to keep DroppCash running, but cannot promise it will be uninterrupted or error-free. Banks, card networks, payment partners, mobile networks and USSD gateways are outside our control, and USSD and SMS depend on your network. We may suspend services for maintenance or security, and will try to give notice of planned work.
What we are responsible for. We are liable for losses you suffer that are a direct result of our fraud, gross negligence or wilful misconduct, or of an unauthorised transaction we must refund under section 12.
What we are not responsible for, to the extent the law allows:
losses caused by your breach of these terms, shared credentials, or a compromised device, SIM or e-mail;
a merchant's, seller's or agent's failure to deliver, or the quality of what they provide;
failures of third-party networks, banks or partners;
indirect or consequential loss, including lost profit, lost opportunity or loss of goodwill;
delays or refusals caused by our legal duties, such as sanctions or AML checks.
Limit. Subject to the above and to the law, our total liability to you for any claim is limited to the amount of the transaction in dispute. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.
Indemnity. You will compensate us for losses, fines and costs we suffer because you broke these terms or the law, or used DroppCash for fraud. This does not apply to losses we caused.
15. Privacy, changes, notices, governing law and contact
Privacy. We handle personal data under the Nigeria Data Protection Act 2023 and our Privacy Policy. We use your data to provide the services, verify identity, prevent fraud, meet legal duties and, with your consent where required, to tell you about our services. We share it with partners that help us (payment processors, identity checkers, SMS and cloud providers), and with regulators and law enforcement when the law requires. You may ask to see, correct or delete your data, and to object to some uses. We keep records for the periods the law requires, even after you close your account.
Changes to these terms. We may change these terms for legal, security or business reasons. We will give you at least [30] days' notice of a material change by e-mail or in your account, and the new terms apply from the date stated. If you do not agree, you may close your account before then. Using DroppCash after that date means you accept the change. A change required by law or for urgent security reasons may take effect sooner.
Notices. We may send notices to your account e-mail address, by SMS, or within the app. You must keep your e-mail and phone up to date.
Governing law and disputes. These terms are governed by the laws of the Federal Republic of Nigeria.
General. If a part of these terms is found invalid, the rest continues. Our delay in enforcing a right is not a waiver. You may not transfer your rights under these terms without our consent. We may transfer ours to a successor of our business, with notice. These terms are the whole agreement between us on the services.
Contact. DroppCash Technology Limited · 9 Oriwu Street, Lekki Phase 1, Lagos, Nigeria · support@droppcash.app · +2349010876122 · www.droppcash.app